Privacy policy

Effective date: June 8, 2026
Company: Hollis (“Hollis,” “we,” “us,” or “our”)
Website: askhollis.com
Contact: hello@askhollis.com

1Overview

This Privacy Policy explains how Hollis collects, uses, discloses, and protects information about individuals who use our website, text messaging services, concierge services, and any related products or services (collectively, the “Service”).

By accessing or using the Service, you acknowledge that you have read and understand this Privacy Policy.

We use personal information to provide and improve the Service, fulfill requests, communicate with users, maintain security, comply with legal obligations, and operate our business. We do not sell personal information, and we do not share personal information for cross-context behavioral advertising as those terms are defined under applicable California law.

2Information we collect

Information you provide. We collect information you voluntarily provide to us, including:

• Account and contact information, such as your name, email address, mobile phone number, household information, and account credentials.
• Request and task information, including the content of requests you submit and information necessary to complete those requests.
• Preferences and profile information, including preferences, important dates, recurring needs, and other information you choose to share with us.
• Communications, including messages, emails, texts, and other interactions with our team.
• Payment-related information. Payment information is processed by third-party payment providers. We generally receive limited transaction-related information such as payment status, card type, and partial account identifiers.

Information collected automatically. When you use the Service, we may automatically collect certain information, including device information, browser information, IP address, usage activity, website interactions, referral information, and log and diagnostic information.

We may use cookies, pixels, analytics tools, and similar technologies to understand usage, improve the Service, measure marketing effectiveness, and maintain security.

Information from third parties. We may receive information from payment processors, service providers, reservation platforms, travel providers, merchants, business partners, publicly available sources, and other third parties necessary to fulfill your requests.

3How we use information

We may use information for the following purposes:

• Providing, operating, maintaining, and improving the Service
• Processing and fulfilling requests
• Making purchases, reservations, bookings, and arrangements on your behalf
• Communicating with you regarding requests, transactions, updates, and support
• Personalizing the Service
• Maintaining records and account history
• Processing payments and preventing fraud
• Monitoring performance and quality
• Conducting analytics and business operations
• Protecting the security and integrity of the Service
• Investigating misuse, fraud, or unlawful activity
• Enforcing our agreements
• Complying with legal obligations
• Exercising and defending legal claims

Automated tools and artificial intelligence. We may use automated systems, machine learning technologies, artificial intelligence tools, and human review to assist in providing, operating, improving, securing, and supporting the Service. These tools may help organize requests, generate drafts, classify information, prioritize workflows, improve service quality, detect fraud, support customer service operations, and perform other business functions.

We do not use automated processing to make decisions that produce legal or similarly significant effects concerning individuals without appropriate human involvement where required by applicable law.

Aggregated and de-identified information. We may create aggregated, anonymized, or de-identified information that cannot reasonably be used to identify an individual. We may use and disclose such information for any lawful purpose.

4How we disclose information

We may disclose information in the following circumstances:

Service providers. We may disclose information to vendors, contractors, service providers, and other processors that perform services on our behalf, including services related to payments, communications, hosting, analytics, security, customer support, and business operations.

Completing your requests. We may disclose information to merchants, restaurants, hotels, airlines, transportation providers, event organizers, service providers, and other third parties as necessary to fulfill your requests or provide the Service.

Legal compliance and protection. We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law
• Respond to subpoenas, court orders, legal process, or governmental requests
• Protect our rights, property, safety, security, or operations
• Protect the rights, property, safety, or security of users or others
• Investigate suspected fraud, abuse, security incidents, or unlawful conduct
• Enforce our agreements

Business transactions. Information may be disclosed or transferred as part of any actual or proposed merger, acquisition, financing transaction, investment, reorganization, bankruptcy, sale of assets, or similar corporate transaction.

With your direction. We may disclose information with your consent or at your direction.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

5Text messaging

If you provide your mobile phone number, we may send transactional, operational, support, and service-related text messages.

Mobile phone numbers are not sold or shared with third parties for their own marketing or advertising purposes.

Message frequency varies. Message and data rates may apply.

Reply HELP for help or STOP to cancel. You may also opt out by contacting us at hello@askhollis.com.

Consent to receive text messages is not required as a condition of purchasing any product or service.

6Data retention

We retain information for as long as reasonably necessary to:

• Provide the Service
• Maintain your account
• Fulfill requests
• Comply with legal obligations
• Maintain business and financial records
• Resolve disputes
• Enforce agreements
• Establish, exercise, or defend legal claims

When information is no longer required, we will take reasonable steps to delete, anonymize, or de-identify it.

7Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, and destruction.

However, no method of transmission, storage, or security measure is completely secure. As a result, we cannot guarantee absolute security, and unauthorized access, disclosure, loss, misuse, or other security incidents may occur despite our efforts.

Please do not send sensitive information such as passwords, authentication credentials, PINs, or full payment card numbers through unsecured communications.

8Your privacy rights

Depending on your jurisdiction, you may have rights regarding your personal information, including rights to:

• Access information we maintain about you
• Request correction of inaccurate information
• Request deletion of information
• Receive information about our data practices
• Exercise other rights provided by applicable law

To submit a request, contact us at hello@askhollis.com.

We may take reasonable steps to verify your identity before responding to a request. We will not discriminate against individuals for exercising applicable privacy rights.

9California privacy notice

This section applies to California residents.

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including rights to:

• Know what personal information we collect, use, disclose, and retain
• Access personal information
• Request correction of inaccurate personal information
• Request deletion of personal information
• Limit certain uses of sensitive personal information where applicable
• Receive equal service and pricing when exercising privacy rights

We do not sell personal information.

We do not share personal information for cross-context behavioral advertising.

Requests may be submitted to hello@askhollis.com. Authorized agents may submit requests where permitted by law.

10Children’s privacy

The Service is intended for individuals who are at least 18 years old.

The Service is not directed to children under 13, and we do not knowingly collect personal information from children.

If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete such information.

11Third-party services

The Service may interact with or link to third-party websites, applications, products, and services.

We are not responsible for the privacy, security, availability, content, or practices of third parties. Your interactions with third parties are governed by their own terms and privacy policies.

12International users

If you access the Service from outside the United States, you understand that your information may be transferred to, processed in, and stored in the United States and other jurisdictions where we or our service providers operate.

13Changes to this Policy

We may modify this Privacy Policy from time to time.

If we make material changes, we may provide notice through the Service, by email, or by other reasonable means.

The updated version will become effective when posted unless otherwise stated.

14Contact us

Questions, requests, or concerns regarding this Privacy Policy may be directed to:

hello@askhollis.com
askhollis.com