FAQ
Asked and answered.
Couldn't find what you're looking for? Email hello@askhollis.com — a real person reads it.
A real person — accountable for every text you send and get. We use good tools behind the scenes to move faster, but a human decides, checks, and owns the outcome. The relationship is real.
Most VA services hand you a queue of strangers. Hollis gives you the same small dedicated team every time — they learn how you like things and keep your preferences over time. We grow the team carefully so the service stays personal.
Reservations, bills and disputes, scheduling, travel, research and shopping, errands, household coordination — anything that's eating your time. If a person can do it remotely or by phone, we can do it. If you're not sure, ask anyway.
Truly unlimited. No credit math, no per-task cap. Send as much as you actually need. One flat $99/mo covers your whole household — your tasks plus the kids, pets, and parents.
Text, email, or the Hollis app. Use whichever feels natural in the moment. Most members text us — it's the lowest-friction way to hand something off.
Honestly, not always — but the team is. The same small group of vetted humans handles your requests over time, and your preferences and history follow you on every task. So even when the person on a given request changes, it feels familiar, not like starting over. What we promise to keep consistent is the team and the standard, not the individual.
Most replies come within minutes during working hours. For urgent things, we'll move immediately. We staff so your team always has time — you're never queueing behind a hundred other tickets.
Usually within a day. After you sign up, your Hollis team texts you to confirm and start your free 7-day trial. We grow as fast as we can hire and train the right humans, so very occasionally we ask new members to wait a beat — never long, and the questions on signup help us pair you with a team that fits your life.
Full unlimited access on the plan you choose, for the first seven days. Cancel anytime in that window — no card argument, no questions asked.
Yes. Your assistant sees what they need to handle your tasks. We don't sell data, we don't share it with third parties for marketing, and we delete it on request. See our privacy policy.
We don't handle anything illegal, unsafe, or impersonating you in legally binding contexts (signing contracts in your name, court matters, medical decisions). For everything else, ask.
We're launching in the United States with our founding members. We may take on international members on a case-by-case basis — let us know on signup and we'll be in touch.